Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with us! We are committed to delivering your order safely and as quickly as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If there is a delay due to high order volume or unforeseen circumstances, we will notify you as soon as possible.

Shipping Origin

All orders are fulfilled and shipped from:

An der Lutter 24
37075 Göttingen, Germany

Shipping Destinations

We currently offer international shipping to a wide range of countries worldwide, including but not limited to:

United Arab Emirates
Australia
Canada
And many other eligible countries.

If your country is unavailable at checkout, please contact us before placing your order.

Shipping Method

Standard International Shipping

Estimated delivery time: 5–8 business days
Shipping cost: FREE

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and assist you in finding the best solution.